You manage your own emotions at work -- and your coworkers' and customers' emotions, too. How do you do it without burning out? To find out how to get into character, deliver a great performance and avoid exhaustion, Adam Grant talks with actor John Lithgow and takes you inside the call center at Zappos as well as the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co. and Warby Parker. (Audio only)