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把好客做到出色的秘密原料
2,475,798 views
|
威爾‧吉達拉 |
TED@BCG
• September 2022
Read transcript
當餐廳業者威爾‧吉達拉決定要在他的高檔四星級餐廳中提供兩塊錢的熱狗，為渴望真實紐約市街頭食物的外來遊客創造個人化的體驗時，他的人生改變了。這個舉動換來非常正面的反應，讓吉達拉開始追求全日提供這種「超乎情理的好客」，想辦法創造超凡的體驗，超出客人的預期。在這場有趣又溫暖的演說中，他會分享三個步驟，教大家如何製造以人類連結為中心的真正難忘時刻——不論你在哪個行業。
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