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好客之道的神秘配方
2,863,669 plays
|
Will Guidara
|
TED@BCG
• September 2022
Read transcript
餐厅老板威尔·奎达拉(Will Guidara)在他奢华的四星餐厅呈上价值两美元的热狗时,他的人生改变了,他为想吃纽约小吃的远道而来的客人打造了一场定制化体验。这个举动反响极佳,甚至让奎达拉决定全心全意地追求这种“不遗余力的好客之道”,寻找打造无与伦比体验的方式,超出客人的预期。在这有趣又暖心的演讲中,他分享了三个步骤,让我们可以创造出让人印象深刻的瞬间,关注人际联结,无论你来自什么行业。
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