Čas je, da investiramo v direktno usposabljanje, ki omogoča zaposlenim, da se znajo lotiti težkih pogovorov, pravi Tamekia MizLadi Smith. V duhovitem, provokativnem govoru Smithova predstavi program usposabljanja na delovnem mestu z imenom I'm G.R.A.C.E.D., ki navdihuje tako šefe kot tudi zaposlene, da komunicirajo sočutno in spoštljivo. V bistvu vedno razložite ljudem, zakaj je njihovo delo pomembno.

Kako usposobiti zaposlene za težke pogovore

Data is gathered constantly by front-line staff, from grocery clerks to hospital registrars, yet many struggle when faced with sensitive questions about identity. One employee, shocked by being told to ask patients about gender, race, and ethnicity, considered early retirement rather than adapt. Poorly handled conversations can lead to bad data, which drives inequity and worsens social outcomes. Empowering staff to ask tough questions with empathy and clarity helps organizations get the data they need while building respect and inclusion.

Compassionate Data Collection Transforms Workplace Trust And Equity

communication

compassion

identity

data

race

teaching

social change

work

TED Stage Talk

Tamekia MizLadi Smith: Kako usposobiti zaposlene za težke pogovore