今こそ従業員が難しい会話を交わす力を身に付けるための対面でのトレーニングに投資する時です、とタミキア・ミズレイディ・スミスは言います。軽妙で刺激的なトークで、スミスは思いやりと敬意をもって会話することを管理職や従業員たちに勧める“I’m G.R.A.C.E.D.” という職場における教育プログラムについて語ります。要点は、彼らの仕事がなぜ大切なのかを常に知ってもらうことです。

困難な会話に対処できる従業員の育て方

Data is gathered constantly by front-line staff, from grocery clerks to hospital registrars, yet many struggle when faced with sensitive questions about identity. One employee, shocked by being told to ask patients about gender, race, and ethnicity, considered early retirement rather than adapt. Poorly handled conversations can lead to bad data, which drives inequity and worsens social outcomes. Empowering staff to ask tough questions with empathy and clarity helps organizations get the data they need while building respect and inclusion.

Compassionate Data Collection Transforms Workplace Trust And Equity

communication

compassion

identity

data

race

teaching

social change

work

TED Stage Talk

タミキア・ミズレイディ・スミス: 困難な会話に対処できる従業員の育て方