Il est grand temps d'investir dans des formations individuelles qui donnent les outils aux employés pour tenir des discussions difficiles, nous affirme Tamekia MizLadi Smith. Avec humour et un brin de provocation, elle nous présente un programme de formation professionnelle appelé « Je suis E.S.T.I.MÉ.  » qui inspire les dirigeants et employés à communiquer avec compassion et respect. Le minimum est de toujours expliquer aux gens pourquoi leur travail est important.

Comment former les employés aux discussions difficiles

Data is gathered constantly by front-line staff, from grocery clerks to hospital registrars, yet many struggle when faced with sensitive questions about identity. One employee, shocked by being told to ask patients about gender, race, and ethnicity, considered early retirement rather than adapt. Poorly handled conversations can lead to bad data, which drives inequity and worsens social outcomes. Empowering staff to ask tough questions with empathy and clarity helps organizations get the data they need while building respect and inclusion.

Compassionate Data Collection Transforms Workplace Trust And Equity

communication

compassion

identity

data

race

teaching

social change

work

TED Stage Talk

Tamekia MizLadi Smith: Comment former les employés aux discussions difficiles