Name: Why people and AI make good business partners
Uploaded: 2022-04-22T14:41:09Z
Duration: 10 min 36 s
Description: What happens when the data-driven capabilities of AI are combined with human creativity and ingenuity? Shining a light on the opportunities this futuristic collaboration could bring to the workplace, AI expert Shervin Khodabandeh shares how to redesign companies so that people and machines can learn from each other.

Shervin Khodabandeh: Why people and AI make good business partners

Why people and AI make good business partners

What happens when the data-driven capabilities of AI are combined with human creativity and ingenuity? Shining a light on the opportunities this futuristic collaboration could bring to the workplace, AI expert Shervin Khodabandeh shares how to redesign companies so that people and machines can learn from each other.

Companies spend billions on AI, yet only about 10 percent see significant financial impact. The real winners blend AI with human strengths, creating partnerships where each learns from the other. In one example, a pharmacy call center used AI to coach empathy and tone, boosting both effectiveness and customer satisfaction. Organizations that prioritize collaboration and feedback between people and machines find more value and a more engaged workforce.