Kebanyakan orang secara intuitifnya menghindari konflik, tetapi seperti yang ditunjukkan oleh Margaret, bangkit untuk bercanggah pendapat, secara baik, merupakan satu keutamaan untuk maju. Beliau menggambarkan (kadang-kadang secara melawan intuitif) bahawa rakan kongsi yang terbaik tidak bertindak seperti kebuk gema -- dan bagaimana kumpulan pengkaji, perhubungan dan perniagaan-perniagaan yang hebat membenarkan percanggahan pendapat.

Margaret Heffernan : Berani Bercanggah Pendapat

Real breakthroughs happen when people confront disagreements instead of seeking harmony. A doctor in the 1950s discovered a deadly link between prenatal X-rays and childhood cancers, but her findings were ignored for 25 years while a child died each week. Only through partnerships built on rigorous debate and the courage to challenge authority did progress occur. Most organizations fail to learn from open information because they fear the productive conflict needed to spark real change.

Progress Depends On Embracing Conflict, Not Avoiding It

*Beyond Measure*