信任是我们做一切事情的基础。但是当信任被破坏时，我们该怎么办？在这个充满启发性的演讲里，哈佛商学院教授弗朗西丝·弗雷为我们带来一堂有关信任的速成课：如何建立信任、维护信任以及重建信任——这也是她在优步工作期间的研究内容。弗雷说，“如果我们能学会彼此之间多一点信任，人类将会取得前所未有的进步。“

如何建立与重建信任

Lasting trust depends on three pillars: empathy, logic, and authenticity. When any one of these wobbles, trust can collapse quickly, as seen during crises like data breaches or toxic workplace cultures. A Harvard professor recounts wearing the same company's T-shirt for 250 days to help rebuild a broken culture, discovering that simple fixes—like banning phones in meetings—spark real change. Strong trust not only speeds recovery but unlocks remarkable progress for organizations and individuals alike.

Trust Wobbles When Empathy, Logic, Or Authenticity Falter

*Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You*

Frances Frei's three pillars of leadership

Leaders: Is it all about you? Check yourself with these warning signs

collaboration

communication

leadership

social change

society

trust

work

business

TED Stage Talk

弗朗西丝·弗雷: 如何建立与重建信任