Name: Protecting Twitter users (sometimes from themselves)
Uploaded: 2014-03-27T14:32:54Z
Duration: 9 min 5 s
Description: Del Harvey heads up Twitter’s Trust and Safety Team, and she thinks all day about how to prevent worst-case scenarios -- abuse, trolling, stalking -- while giving voice to people around the globe. With deadpan humor, she offers a window into how she works to keep 240 million users safe.

Del Harvey heads up Twitter’s Trust and Safety Team, and she thinks all day about how to prevent worst-case scenarios -- abuse, trolling, stalking -- while giving voice to people around the globe. With deadpan humor, she offers a window into how she works to keep 240 million users safe.

Protecting Twitter users (sometimes from themselves)

Protecting users on massive platforms means assuming that rare dangers are actually common. With over 500 million tweets daily, even a one-in-a-million threat can surface hundreds of times each day. Context matters, as a seemingly abusive message or a spam-like alert might be harmless or essential. Safeguarding millions requires imagining how even cat photos could lead to harm and building systems that defend against the unexpected.