Name: Measuring what makes life worthwhile
Uploaded: 2010-06-21T08:29:00Z
Duration: 17 min 23 s
Description: When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he learned that success comes from what you count.

Chip Conley: Measuring what makes life worthwhile

Measuring what makes life worthwhile

When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he learned that success comes from what you count.

Success thrives when leaders measure more than just tangible results. A maid in a San Francisco motel inspired a shift toward valuing emotional connections and meaning at work. Drawing on ideas from Bhutan’s Gross National Happiness, the story shows that focusing on fulfillment creates loyalty and profits. True leadership means building systems that count what makes life worthwhile, not just what is easily measured.