앤드류 바스타우러스(Andrew Bastawrous): 의료업계에서 성공을 측정하는 다른 방법

의료업계에서 성공을 측정하는 다른 방법

안과 의사이자 TED 펠로우이며 외딴 지역에 거주하는 수백만 명이 사용할 수 있는 원격 안과 진료 앱을 개발한 앤드류 바스타우러스(Andrew Bastawrous)는 묻습니다. "의료가 속도와 효율을 좇을 때, 우리는 무엇을 잃고 있을까요?" 환자와 의료진 모두에게 더 나은 결과를 주는 새로운 방향을 조용히 제시합니다.

Real progress in health care comes not from racing through more patients, but from forging genuine human connections. A single deep conversation with a patient can mean more than a successful surgery. Large-scale eye care programs that focus only on efficiency risk losing sight of the care that matters most. New experiments show that when health workers take time to listen, both patients and caregivers see better results.

Measuring Compassion, Not Speed, Transforms Health Care Outcomes

Focusing on efficiency in health care can undermine the connections that heal. One patient valued being deeply listened to over even her sight being restored. New evidence shows that allowing more time for compassion leads to higher treatment uptake and healthier, more fulfilled caregivers. True progress comes from prioritizing relationships, not just numbers.

Real Care Beats Speed In Transforming Health Outcomes

Modern health care often prioritizes fast, high-volume visits over real connection, but meaningful outcomes stem from deeper, slower interactions. In one vivid moment, a patient valued ten quiet minutes of being heard more than her sight restored. Evidence now shows that when patients and caregivers slow down to truly listen, both groups experience better results and less burnout. Genuine care, not just efficiency, shapes the most lasting impact in medicine.