Ellie Wu

Brainstormer, Business adviser, Business leader, Business mentor, Change Agent, Connector, Consultant, Foodie, Idea generator, Investor, Sales specialist, World traveler

Industry recognized customer thought-leader with an established track record of growing million-dollar accounts. What is my secret? Distilling complex challenges into executable elements. Through hyper-growth SaaS companies, I developed a fascination with The Customer. Realizing the impact and the translated value for an organization, I created PictureCS (CliffsNotes for Customer Success Best Practices). I counsel leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. I am committed to personal and professional development, taking courses with Stanford Center for Professional Development, University of California Berkeley, and the Wharton School at The University of Pennsylvania. I love to travel, sail, and explore the outdoors.

I am passionate about leaving things better than they were before. Make a purposeful difference personally, professionally, and within the community.

The power in embracing your ability to choose. Say "No" when needed and say "Yes" what matters. Move past the anxiety of speaking up and past the shadow of silence. Focus on opportunities instead of the distraction in given circumstances.

Account Management, Competitive Analysis, Cross-functional Team Leadership, Customer Engagement, Customer Experience, Customer Success, Customers, Enterprise Software, Leadership, Process Improvement, SaaS, Sales, Scaling Operations, Solution Selling, Strategy